Resources

If you suspect or have already been scammed, here's what to do — bank hotlines, official UAE reporting channels, and consumer-protection contacts.

If you have already made a payment or shared card details

Temporarily block your card via your banking app first, then call your bank's fraud hotline below for assistance.

Open your banking app and freeze or temporarily block your card.
Call your bank's fraud hotline (see list below) — most are 24/7.
File a report with the police (see "Report the fraud" below).
Keep screenshots, message threads, and transaction references — your bank and police will need them.

Report the fraud

Use the official UAE channel that fits your emirate or situation. You can use more than one.

Report to Dubai Police eCrime
File an official cybercrime report
Open ↗
Report on TAMM Abu Dhabi
Abu Dhabi government services portal
Open ↗
Sanadak
UAE financial ombudsman & consumer protection
Open ↗
CBUAE Consumer Protection
Central Bank of the UAE consumer protection portal
Open ↗

UAE bank hotlines

45 banks, UAE-headquartered first. Tap a number on mobile to dial.

Abu Dhabi Commercial Bank (ADCB)
24/7 fraud hotline
600502030
Abu Dhabi Islamic Bank (ADIB)
24/7 fraud hotline
600543216
Ajman Bank
Customer service
600522228
Al Hilal Bank
Customer service
600522229
Al Maryah Community Bank (Mbank)
Customer service
026101000
Al Masraf
Customer service
046032222
Bank of Sharjah
Customer service
065694411
Commercial Bank International (CBI)
Customer service
600522223
Commercial Bank of Dubai (CBD)
24/7 customer service
600575556
Dubai Islamic Bank (DIB)
24/7 fraud hotline
046092222
Emirates Investment Bank
Customer service
043555557
Emirates Islamic
24/7 customer service
600599995
Emirates NBD
24/7 fraud hotline
600540000
First Abu Dhabi Bank (FAB)
24/7 fraud hotline
600525500
Investbank
Customer service
065011111
Mashreq
24/7 fraud hotline
044244444
National Bank of Fujairah (NBF)
Customer service
600522226
National Bank of Umm Al Qaiwain (NBQ)
Customer service
067064444
Rakbank
24/7 customer service
042130000
Sharjah Islamic Bank (SIB)
Customer service
065999999
United Arab Bank (UAB)
Customer service
600522252
Wio Bank
Customer service
600929000
Zand Bank
Customer service
800926300
Al Khaliji (now Dukhan Bank)
Customer service
044470900
Arab Bank
Customer service
044950000
Bank Melli Iran
Customer service
042222901
Bank of Baroda
Customer service
043174000
Banque Misr
Customer service
042220670
Barclays Bank
Customer service
044656000
BNP Paribas
Customer service
044080000
Citibank
24/7 customer service
046045000
Credit Agricole CIB
Customer service
044170200
Deutsche Bank
Customer service
044044141
Doha Bank
Customer service
044476600
Habib Bank AG Zurich
Customer service
046004444
Habib Bank Limited (HBL)
Customer service
042694050
HSBC Bank Middle East
24/7 customer service
600554722
Industrial and Commercial Bank of China (ICBC)
Customer service
043193600
Janata Bank
Customer service
042229262
National Bank of Bahrain
Customer service
042228855
National Bank of Kuwait (NBK)
Customer service
042229151
National Bank of Oman
Customer service
044080100
SAMBA Financial Group
Customer service
044070800
Standard Chartered Bank
24/7 customer service
600522288
United Bank Ltd.
Customer service
042278022

Horas provides AI-powered risk assessments and curated resources only — not legal or financial advice.